QIC Guru

The new version of ISO 9004 is based on the principle that satisfying customers may bring success, but to sustain success organizations need to go the extra mile and satisfy the needs and expectations of all interested parties. It is an attempt at relating quality management principles to the quest for sustained success in an organization, but it does not add anything new by way of management principles. It is portentous that sustained success can be achieved by clever application of the eight quality management principles through a system of practically managed processes that:

• Continually monitor and analyze the organization’s environment
• Define the needs and expectations of interested parties
• Create and maintain a mission, a vision and values consistent with the needs and expectations of interested parties
• Clearly specify, implement and communicate a strategy and policies for fulfilling the mission and vision which supports the values
• Identify, provide and manage the internal and external resources needed for the achievement of the objectives in the short and long term
• Provide products that will continue to meet the needs and expectations of customers and other interested parties, on an ongoing basis.
• Regularly monitor, measure, analyze and review the performance of the organization