QIC Guru

Why do you develop and implement policies and procedures in the first place?   By adopting policies and procedures, organizations are generally trying to tackle one or more of the following organizational requirements:

1. Decrease training time;
2. Increase consistency;
3. Fulfill compliance requirements for ISO 9001 or some other standard;
4. Risks management assessment;
5. Improve Communications, internally and externally;
6. Preserve and convey knowledge;
7. Document continual improvement and manage change;
8. Decrease non-conformance rate;
9. Streamline access to information; and/or
10. Make duplication and growth easier.

If your organization is struggling with how to get started with documenting and organizing your quality management system, you’re not alone. As a Quality management consultant and lead quality management systems auditor, I see so many companies who just don’t get it. If you do a poor job documenting your quality management system you’re in for a lot of pain and heart ache. A competent auditor can tell in five minutes if an organization understands their own system.

So why not start with a firm understanding of how to develop and maintain your system, sounds like common sense, right? If you need help there are many consultants and training programs that can help get you started. Choose wisely and you will find that not only will you be prepared for certification, but also you just might make the improvements that do save money, time, and pain.