What are Quality Objectives?
Quality Objectives are the practical outline of the Quality Policy. They are an expression to aim for meeting certain requirements like zero defects for a certain product or a response time below a specified limit for a certain service.
Quality objectives should be measurable, and should be relevant to the various functions within your company. When thinking about what your quality objectives should be, try to think about what ways you want your company to improve your customers’ satisfaction. A good quality objective should include where you are at present state, where you wish to be in the future and when you plan to complete the objective. Example: “We will improve our on time delivery from 85% to 98% by December 2009″.
Quality objectives should be written specifically for your company, and should be relevant to your particular situation.
Quality objectives can be achieved by continual improvement of your organization. The value of having an ISO9001-2008 quality management system is that you should be continually improving your operation.
What are some of your objectives and how have you measured your success?
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