http://www.qicguru.com/business/751-how-do-i-answer-an-as9100-auditor%e2%80%99s-questions/ ISO 9001:2008/AS9100 Quality Management Information Sat, 15 May 2010 07:36:49 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.qicguru.com/business/751-how-do-i-answer-an-as9100-auditor%e2%80%99s-questions/comment-page-1/#comment-25 Oussama Wed, 23 Sep 2009 06:06:03 +0000 http://www.qicguru.com/?p=751#comment-25 People always ask at the end of an audit, did we pass? and my answer has always been this is not a test. This an audit, a learning opportunity for both the auditees and the auditor and if a problem is found and a non conformance is raised, then it is an opportunity to improve the system. In internal audits, the internal auditors usually are aware of problems within the organisation. External auditors will not have an in depth knowledge of the organisation but a good auditor who has done his home work has a pretty good idea of what to expect. Auditors usually do not come with the purpose of finding problems. The idea is to ensure compliance with regulations and that procedures are documented and implemented. Always, be cordial to all auditors internal and external, aggravating them and playing games is not helpful. Answer all questions clearly and to the point and only when the question i fully understood, if in doubt ask for clarification or ask for assistance from the supervisor or manager. People always ask at the end of an audit, did we pass? and my answer has always been this is not a test. This an audit, a learning opportunity for both the auditees and the auditor and if a problem is found and a non conformance is raised, then it is an opportunity to improve the system. In internal audits, the internal auditors usually are aware of problems within the organisation.
External auditors will not have an in depth knowledge of the organisation but a good auditor who has done his home work has a pretty good idea of what to expect. Auditors usually do not come with the purpose of finding problems. The idea is to ensure compliance with regulations and that procedures are documented and implemented. Always, be cordial to all auditors internal and external, aggravating them and playing games is not helpful. Answer all questions clearly and to the point and only when the question i fully understood, if in doubt ask for clarification or ask for assistance from the supervisor or manager.

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