QIC Guru

ISO 9001 is used when you are seeking to establish a quality management system that provides confidence in your organization’s ability to provide products that fulfill customer needs and expectations.

This is the standard in the ISO 9000 family against which your quality management system can be certified by an external body. The standard recognizes that the term “product” applies to services,

processed material, hardware and software intended for your customer. There are five sections in the standard that specify activities that need to be considered when you implement your system :

• Overall requirements for the quality management system and documentation Management responsibility, focus, policy, planning and objectives
• Resource management and allocation
• Product realization and process management, and
• Measurement, monitoring, analysis and improvement.

  The requirements in four of the sections are applicable to all organizations – Quality management system, Management responsibility, Resource management, and Measurement, analysis and improvement. The Product realization section may be tailored to meet the needs of your organization. Your quality manual or other documentation will demonstrate how you meet the ISO 9001 requirements in your company.