Comments for QIC Guru http://www.qicguru.com ISO 9001:2008/AS9100 Quality Management Information Tue, 16 Feb 2010 03:22:10 -0700 http://wordpress.org/?v=2.9.2 hourly 1 Comment on What Happens Now That I Have My Certification? by Oussama http://www.qicguru.com/business/1100-what-happens-now-that-i-have-my-certification/comment-page-1/#comment-39 Oussama Tue, 16 Feb 2010 03:22:10 +0000 http://www.qicguru.com/?p=1100#comment-39 Maintaining any certification is harder than achieving it. One has to keep of all changes whether regulatory, external or internal. Once identified, processes and documentation must be revised and staff made aware and trained. Periodic audits and random inspections are needed to identify problems and non conformances and rectify them. Maintaining any certification is harder than achieving it. One has to keep of all changes whether regulatory, external or internal. Once identified, processes and documentation must be revised and staff made aware and trained.
Periodic audits and random inspections are needed to identify problems and non conformances and rectify them.

]]> Comment on The Templated Quality System: Mistakes Made by Oussama http://www.qicguru.com/business/1095-the-templated-quality-system-mistakes-made/comment-page-1/#comment-38 Oussama Sat, 13 Feb 2010 00:30:19 +0000 http://www.qicguru.com/?p=1095#comment-38 It is either the documentation does not reflect the process or it is so detailed no one reads it. A problem with templated documentation is it requires customization, a task very few people relish doing so it falls by the side until the first external audit. It is either the documentation does not reflect the process or it is so detailed no one reads it. A problem with templated documentation is it requires customization, a task very few people relish doing so it falls by the side until the first external audit.

]]> Comment on Sustained Success, What Does It Take? by Oussama http://www.qicguru.com/business/1077-sustained-success-what-does-it-take/comment-page-1/#comment-37 Oussama Wed, 27 Jan 2010 19:46:11 +0000 http://www.qicguru.com/?p=1077#comment-37 Sustained success requires a strong focused leadership that can unleash the potential of a motivated workforce that does the right things correctly the first time. Utopia, maybe but very much doable. Sustained success requires a strong focused leadership that can unleash the potential of a motivated workforce that does the right things correctly the first time. Utopia, maybe but very much doable.

]]> Comment on ISO 9001 Documentation by Oussama http://www.qicguru.com/business/1057-iso-9001-documentation/comment-page-1/#comment-36 Oussama Mon, 11 Jan 2010 17:08:15 +0000 http://www.qicguru.com/?p=1057#comment-36 Documentation is always a problem, not so much in the control of revisions and content but in the depth and complexity of the content. In the 1980s the aviation industry worked on what was termed as Simple English. It was meant to provide a limited number of words that defined required actions without any confusion. Publications should be written in a clear and concise manner. Complex issues will require somewhat complex documentation but on the whole it should remain simple. A lot of people don't like to read, so it is better to offer them simple easy to read and com[prehend. Documentation is always a problem, not so much in the control of revisions and content but in the depth and complexity of the content. In the 1980s the aviation industry worked on what was termed as Simple English. It was meant to provide a limited number of words that defined required actions without any confusion. Publications should be written in a clear and concise manner. Complex issues will require somewhat complex documentation but on the whole it should remain simple. A lot of people don’t like to read, so it is better to offer them simple easy to read and com[prehend.

]]> Comment on Quality Objectives For ISO 9001 by Oussama http://www.qicguru.com/business/1009-quality-objectives-for-iso-9001/comment-page-1/#comment-35 Oussama Mon, 14 Dec 2009 18:15:29 +0000 http://www.qicguru.com/?p=1009#comment-35 Objective setting is one of the hardest tasks that face management and Quality objectives are among the hardest. Objectives in general should be realistic, achievable, measurable, in line with the organisations objectives and most importantly do not conflict with those of other departments. It is in the objective setting session that each manager has to outline the importance of each objective and how it is going to be achieved, validated and measured. The ISO auditor or any QA auditor for that matter has only to ensure compliance. Objective setting is one of the hardest tasks that face management and Quality objectives are among the hardest.
Objectives in general should be realistic, achievable, measurable, in line with the organisations objectives and most importantly do not conflict with those of other departments. It is in the objective setting session that each manager has to outline the importance of each objective and how it is going to be achieved, validated and measured.
The ISO auditor or any QA auditor for that matter has only to ensure compliance.

]]> Comment on Obstacles to Sustained Success by Oussama http://www.qicguru.com/software/981-obstacles-to-sustained-success/comment-page-1/#comment-34 Oussama Thu, 26 Nov 2009 05:18:24 +0000 http://www.qicguru.com/?p=981#comment-34 Leadership provides the direction and the culture a company takes. An open and blame free management regime will do wonders in discovering and resolving issues in a timely manner. Communication within the organization and with clients is very important to provide understanding and buy in. Leadership provides the direction and the culture a company takes. An open and blame free management regime will do wonders in discovering and resolving issues in a timely manner. Communication within the organization and with clients is very important to provide understanding and buy in.

]]> Comment on Reorganizing for Success by Oussama http://www.qicguru.com/business/932-reorganizing-for-success/comment-page-1/#comment-33 Oussama Fri, 06 Nov 2009 19:46:52 +0000 http://www.qicguru.com/?p=932#comment-33 Senior management seems to be reluctant to organise during times of crisis. Something to do with comfort zones and an ever changing world and business environment. Never waste a good crisis, it is the best time to reorganise, after all what do you have to lose, the business is already in trouble. This is the time to be creative and innovative to produce a new more efficient and productive structure Senior management seems to be reluctant to organise during times of crisis. Something to do with comfort zones and an ever changing world and business environment.
Never waste a good crisis, it is the best time to reorganise, after all what do you have to lose, the business is already in trouble. This is the time to be creative and innovative to produce a new more efficient and productive structure

]]> Comment on WHAT IF WE DON’T PASS THE ISO 9001 REGISTRATION AUDIT? by Oussama http://www.qicguru.com/business/877-what-if-we-don%e2%80%99t-pass-the-iso-9001-registration-audit/comment-page-1/#comment-31 Oussama Wed, 21 Oct 2009 04:10:21 +0000 http://www.qicguru.com/?p=877#comment-31 So what, not the end of the world, you look at the findings, analyse for root cause and put in a place a corrective action and implement it. Learn and move on to getting the right culture in the organisation. So what, not the end of the world, you look at the findings, analyse for root cause and put in a place a corrective action and implement it. Learn and move on to getting the right culture in the organisation.

]]> Comment on The ISO Standard Says That Internal Audits Cannot be Completed by Someone Involved in the Activity. How Does a Small Business Meet This Requirement? by Oussama http://www.qicguru.com/business/867-the-iso-standard-says-that-internal-audits-cannot-be-completed-by-someone-involved-in-the-activity-how-does-a-small-business-meet-this-requirement/comment-page-1/#comment-30 Oussama Thu, 15 Oct 2009 06:58:16 +0000 http://www.qicguru.com/?p=867#comment-30 Even medium sized companies might have to contract outside auditors to audit their Quality System, since technically their own QA can not audit themselves. However, companies who are audited by customers can take credit for these audits. Personally, as a minimum I will always audit the QMS whenever services are conducted along with other affected areas. If the QMS is robust and evidence of internal audits, NCRs closure and continuous improvement is shown and demonstrated then it is safe to accept that all services are up to the required standards. Even medium sized companies might have to contract outside auditors to audit their Quality System, since technically their own QA can not audit themselves. However, companies who are audited by customers can take credit for these audits. Personally, as a minimum I will always audit the QMS whenever services are conducted along with other affected areas. If the QMS is robust and evidence of internal audits, NCRs closure and continuous improvement is shown and demonstrated then it is safe to accept that all services are up to the required standards.

]]> Comment on Seven Steps To Implentation of ISO 9001 by Oussama http://www.qicguru.com/business/853-seven-steps-to-implentation-of-iso-9001/comment-page-1/#comment-29 Oussama Wed, 14 Oct 2009 13:02:34 +0000 http://www.qicguru.com/?p=853#comment-29 Of the seven (7) steps the most important is the first one - Fully engage top management - without the buy in of top management and their championing the IS0 9001 effort, real progress and engagement of the staff will not occur. ISO 9001 is like everything in life, is all about people, their actions and performance. We can map processes, write the best QMS manual and train as much as we want, nothing will happen until the staff are convinced. This conviction will only occur when top management is fully supportive of the effort. Of the seven (7) steps the most important is the first one – Fully engage top management – without the buy in of top management and their championing the IS0 9001 effort, real progress and engagement of the staff will not occur.

ISO 9001 is like everything in life, is all about people, their actions and performance. We can map processes, write the best QMS manual and train as much as we want, nothing will happen until the staff are convinced. This conviction will only occur when top management is fully supportive of the effort.

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