Archive for January 5th, 2009
ISO 9004 Long Term Success
The sustained success of an organization is the result of its ability to achieve and maintain its objectives in the long-term. The achievement of sustained success for any organization is a complex and demanding challenge in an ever-changing environment.
Sustained success can be achieved:
- By meeting the needs and expectations of your customers
- By the effective management of your organization
- Through awareness of your organization’s environment
- By learning and improving.
ISO 9004 will provide your organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity.
ISO 9004 promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations.