QIC Guru

Quality Policy: Also required by the iso 9001 standard is the development and implementation of a quality policy and Objectives. The quality policy should be appropriate to your organization and show commitment to comply with requirements. It must also demonstrate that your organization is continually making improvements to the quality management system. Your objectives will be established using your quality policy as a framework. You must communicate your quality policy and objectives throughout your organization and you must verify that it is understood. This all sounds like a daunting task, but if you really think about it, this can be handled very simply. 

 Quality Objectives: Objectives must be measurable and consistent with the quality policy. Many organizations miss the mark when it comes to developing objectives that meet these requirements. An objective that states “we will improve our lead-times to customers” does not show a commitment to continual improvement because it lacks commitment. How much will you improve, from what to what? When will you meet this objective? How will you measure this objective? A better objective would read “we will improve our lead-times to customer from three weeks to one week by January 2009”. Records of your progress toward these objectives should be kept to provide objective evidence that you are working toward completion of your objectives.