QIC Guru

The quality policy and its effective deployment can only be assessed based on the overall results of the audit.

Audit methods should include:

• Interviewing Top Management to understand their approach and commitment to quality.

• Evaluating, through the records of management review, the commitment and involvement of Top Management in the establishment, implementation, monitoring and updating of the quality policy.

• Determine whether Management has effectively “translated” the quality policy into understandable words and guidelines at all levels of the organization, with corresponding objectives at each applicable function / level.

• Conducting interviews with personnel to verify if they have the required awareness, understanding and knowledge of the way the organization’s quality policy as it relates to their own job, apart from the terms used by such people to express their understanding. Do they know how their job effects the quality of the products and ultimately customer satisfaction?

• Look for evidence of effective distribution of the quality policy by appropriate communication.