Archive for July 21st, 2009
Common Obstacles to ISO 9001 Implementation and Registration
1. Too much documentation – unnecessary procedures, work instructions, forms, etc.
2. Lack of top management commitment and support – top management pays lip service or does not get involved.
3. Not providing adequate resources – budget, personnel, consultant, training, etc., to get the job done effectively.
4. Resistance to change – some process owners and functional managers may resist changes to processes and accountability for objectives.
5. Not setting realistic timeframes for business management system(BMS) development and implementation
6. Not providing adequate information and training resulting in conflicting interpretation of requirements and what needs to get done.
7. Not communicating BMS plans
8. Lack of discipline – personnel not following policies and procedures
9. Not understanding processes and how to use them effectively to manage the business.
10. Policies and procedures imposed by head office or other organizations.
11. Improper use of BMS system tools – e.g., corrective action; management reviews; etc.
12. Not understanding ISO 9001 requirements; not getting external help; and getting poor support and interpretations from the Certification Body.
By recognizing these obstacles and hurdles, you should be able to successfully avoid them on the path to ISO 9001 certification.