QIC Guru

A Process Approach assists organizations in converting their existing business management systems of documentation into systems of managed processes that deliver business benefits. This approach delivers customer satisfaction not simply compliance with documented procedures.

The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization’s quest to satisfy its customers. Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers and employees at any level. It allows the organization to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the iso 9001 certification process once the requirements have been met.

For many small business management systems the are verious business consulting firms that offer iso 9001 templates and as9100 templates, to help you start your system. These templates are good tools to help you develop your documentation, but should always be addapted to reflect your process needs.