QIC Guru

Top management commitment and employees empowerment is one of the most important and vital principle of a successful business management system, because it is often assumes to have a strong relationship with customer satisfaction. When implemented correctly, management commitment will creating an organizational climate that empowers employees. This can be achieved with top management commitment in your iso 9001 training employees and giving employees opportunities to be responsible for the quality of their work. A successful business management system strategy brings about a turnaround in corporate culture as compared to the old traditional system of management in which the top management simply give orders and the employees merely obey them.

The objective of quality improvement and customer satisfaction can be better achieve if the top management are committed to empower employees to be responsible for the quality of their work and also empowerment in relation to decision making authority and process. Empowerment in a quality system brings about a flattened organizational chart where there is a shared responsibility between the managers and the employees. Employees’ empowerment and improved level of job satisfaction can be facilitated by top management leadership and commitment to the goal of customer satisfaction.