QIC Guru

Let’s face it, a great quality management system cannot exist without clear, measurable and attainable objects designed to promote continuous improvement. When an organization improves it does three important things: reduces costs, improves quality, and continually wows its customers. It is therefore imperative that quality objectives be selected that will accomplish these outcomes. Here are some DON’Ts when you set about developing your objectives:

Don’t use quality objectives simply as a way to fulfill ISO 9001:2008 requirements instead of as a tool        for decision making and strategic management

Don’t use objectives that have no link to the mission or quality policy of the organization

Don’t use objectives that are not measurable

Don’t use objectives that aren’t clearly defined-What are you going to do and when will you accomplish it.

Don’t use fluffy, feel-good objectives

Don’t allow Managers or employees to select objectives without guidance and facilitation

Don’t use objectives that put functional areas in competition with one another

 Not properly training personnel on the practical meaning of their objectives and how each employee can contribute to their achievement.

If you are unsure how to go about setting clear, measurable and attainable objectives for you quality management system, there are many business management consulting firms that can assist you in getting started in the right direction. Don’t get discouraged if at first you don’t succeed, it takes time and training to really master the technique of developing solid quality objectives that will actually pay off.