QIC Guru

The objective of any standard, whether it relates to the manufacture of cars, airplanes, machinery, or the delivery of a service – transportation, hospitals, etc. – is the same. Standards are designed to promote, facilitate and enable consistency in a process or product; to provide assurance that the process or product output will meet requirements; to provide a uniform and predictable output every time a set of procedures are executed. Because standards assist buyers and consumers in establishing confidence levels in the products and services they procure, standards facilitate fair trade practices.

Without satisfied customers, an organization’s future is at risk! To keep customers satisfied, the organization needs to meet and/or exceed their requirements. The ISO 9001 standard provides a universally recognized, tried and tested framework for taking a systematic approach to managing the organization’s processes, so that they consistently turn out product that satisfies customers’ expectation.

So, who shall survive the resent economic down turn, and who will succumb to it? Small businesses are in a unique situation to position themselves for the future. Obtaining certification need not be a costly time consuming process. There are many business consulting firms available today that are uniquely equipped to provide the newest and lest expense tools and guidance to help an organization of any size obtain certification. So if you believe that ISO 9001 is something that can help your company meet the changes of today’s world, you don’t need to spend hundreds of thousands of dollars to get there, and don’t let anyone tell you that you do.