QIC Guru

It is the responsiblity of the ISO Auditors tol verify that the organization’s overall quality objectives have been defined, that they reflect the quality policy, are substantially coherent, aligned and compatible with the overall quality management objectives, including customer expectations. If this is not the case, the auditors may further evaluate Top Management commitment to quality.

The fulfilment of quality objectives needs to be measurable and documented.

 There is no specified way of identifying or documenting quality objectives, as these may appear through business plans, management review outputs, annual budgets, etc. It is up to the auditors to satisfy themselves that the objectives are adequately documented.

A good rule of thumb when developing quality objectives, is to describe the following:

 Example: To improve on time delivery to our customers, from 65% to 95% by December 2010.

1. What is the present state of the proposed objective? Where are you now?
2. Where do you want to be once you have achieved your objective?
3. When do you want to complete the objective? It is o.k. to push the end date out, if it ends up taking longer than anticipated, but you should put a stake in the ground to indicate your commitment to completing them.

 Next you will need to show the auditor how you have gotten from point “A” to point “B”. What did you do to achieve your objective? Record all the steps that you took to reach your objective. What is most important is to clearly describe your objective and record progress toward achieving it.