Posts Tagged ‘iso 9001 training’

Why Use Templates To Document Your Business Mnagement System

Tuesday, August 25, 2009
posted by qicguru 8:00 AM

j0438505So why would anyone want to a documentation derived from ISO 9001 templates or AS9100 templates that a business consulting organization has developed? I can think of at least three good reasons to start with a templated system if you are a small to midsized organization:

1. Money

2. Time

3. Resources (People)

Let’s face it; a small business today has less of all three of these assets. A documented system based on set of proven tempated procedures that meet all of the documentation requirements for ISO 9001 or AS9100 would absolutely save an organization in all three of these areas. Using these templates an organization can adapt them to meet their business process needs and catapult them to the next stage which is training and understanding.

The Value of Top Management Commitment

Thursday, August 20, 2009
posted by qicguru 8:00 AM

42-15655077Top management commitment and employees empowerment is one of the most important and vital principle of a successful business management system, because it is often assumes to have a strong relationship with customer satisfaction. When implemented correctly, management commitment will creating an organizational climate that empowers employees. This can be achieved with top management commitment in your iso 9001 training employees and giving employees opportunities to be responsible for the quality of their work. A successful business management system strategy brings about a turnaround in corporate culture as compared to the old traditional system of management in which the top management simply give orders and the employees merely obey them.

The objective of quality improvement and customer satisfaction can be better achieve if the top management are committed to empower employees to be responsible for the quality of their work and also empowerment in relation to decision making authority and process. Empowerment in a quality system brings about a flattened organizational chart where there is a shared responsibility between the managers and the employees. Employees’ empowerment and improved level of job satisfaction can be facilitated by top management leadership and commitment to the goal of customer satisfaction.

The difference between Corrective and Preventive Action.

Wednesday, August 12, 2009
posted by qicguru 8:00 AM

j0441426Corrective Action is based on a nonconformance event that has happened in the past. Preventive Action is based on preventing a nonconformance event in the future. Both are analogous procedurally, but with the focus as described. Together, Corrective and Preventive Actions—typically referred to as CAPA, are fundamental parts of a continuous improvement program.

Both sub-systems require some type of a log to record each event; a Corrective Action Log and a Preventive Action Log. Each Corrective and Preventive Action will normally have a form that is used to record the details of the activity performed to satisfy the incident; A Corrective Action Request, a Preventive Action Request.

Bothe corrective and preventive action processes are interagul to iso 9001 training programs. The more effective your emplyees are at identifing, correcting and preventing non-conformance the better you bottom line will become.

ISO 9001: How Do I Get There From Here? (Part 7)

Monday, May 18, 2009
posted by qicguru 8:39 AM

mpj043934800001Necessary Additional Procedures: Now that you have put together your process flow diagram, what additional documentation will you need to effectively manage your quality system? The amount and extent of this documentation is dependent on each individual organization (One size does not fit all).  Keep in mind, a procedure for a work instruction or iso 9001 training can be as simple as a flow diagram.

When determining the type of procedures you will need, ask yourself these questions:

 

1 Will we use this procedure everyday in order to ensure consistency of products or services? If the answer is NO, this should not be a work instruction. If the answer is yes, this is a work instruction and must be controlled and available at point of use.

 

2. Will I use this procedure to train new hires? If Yes then this procedure could be a training procedure, as long as it will not be used every day to ensure consistency of products or services. Make sure you state that these are for training purposes only.

 

 Some common procedures which can be made into training materials are as follows:

v  Calibration Process

v  Purchasing Process

v  Supplier Management

v  Contract Review

v  Training & Competency

v  Receiving of Raw Materials

v  Receiving of Finished Goods

v  Inspection- Incoming, in process, final, first article etc.

 

If you are new to ISO 9001 and not sure how to document your system, there are many consultants out there that can help with complete sets of ISO 9001 templates that you can modify to fit your processes and still meet the requirements for documentation.

ISO 9001: How Do I Get There From Here? (Part 2)

Tuesday, May 12, 2009
posted by qicguru 4:52 PM

j0285000Step 3. Have a planning meeting with top management to determine resources, authorities, and responsibilities for development and implementation of your quality management system. Lay out the requirements and their roles and responsibilities.  Most often top management sets the goals and then sits back and waits for results. ISO9001 requires top management participation and commitment. They must be fully involved with setting the quality policy and objectives for the quality management system. They must provide the resources to accomplish the objectives and they must be visibly active in communicating their commitment to the success of the quality management system. If you cannot demonstrate to a third party auditor that top management is committed to your management system, you will not be recommended for certification.

Step 4.  Have a kick off meeting which includes all employees. Explain what you are trying to accomplish and how this will affect them as employees of your organization.  Make sure that top management participates in this meeting to reinforce their commitment. Once you have finished outlining your plans for certification, allow your employees to ask question and voice concerns. Many races have been lost due to lack of commitment and poor team work.  Employee understanding and ISO 9001 training will be key to the overall success of your quality system, keep them involved at all levels.

 

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