Posts Tagged ‘vision’
Managing Changing Expectations: Part 1
Often we forget the most important attributes of achieving success and focus solely on our quality management system. In some instances, the compliance process engulfs us to a point where we believe that success is predicated on satisfying auditors and having our Certificate framed on the entrance wall.
In part one of Managing Changing Expectations, I would like us all to consider two important attributes required for success that are rarely documented in a Quality Management System.
- 1. Attitude and
- 2. Visioning.
Both of these attributes will clearly decide the success of an organization. This never became as apparent as in the last five months during the huge increase in gasoline prices. Customer’s expectations changed as the price of fuel went up. Furthermore, environmental pressures started to make headway in the consumer’s choices.
I am certain that every automotive manufacturer has a quality/management system that is in compliance to internationally accepted standards. Therefore, what is the difference between the profitable companies and the companies in need of financial assistance?